Answers about orders, shipping, returns, payments, products, and support.
LuvanaParis is a premium beauty and lifestyle destination operated by Marriott United Company, offering authentic hair care, skincare, cosmetics, makeup, fragrances, and beauty accessories from leading international brands.
Yes. We guarantee that all products sold on LuvanaParis are 100% genuine and sourced directly from manufacturers, brand owners, or authorized distributors.
LuvanaParis is operated by Marriott United Company. Address: Al-Arbeed Plaza Complex, Block #4, Street #55, 1st Tower, 4th Floor, Farwaniya, Kuwait.
Simply browse our website, add your desired products to the shopping cart, proceed to checkout, enter your shipping information, choose your preferred payment method, and confirm your order.
Orders can only be modified or cancelled before they have been processed for shipment. Please contact our Customer Support as soon as possible after placing your order.
Once your order is successfully placed, you will receive an order confirmation by email or SMS (where available).
Guest checkout may be available. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
We accept secure online payment methods available at checkout, including major credit and debit cards and other supported payment options. Available payment methods may vary depending on your country.
Yes. All online payments are processed through secure, encrypted payment gateways. LuvanaParis does not store your complete payment card information.
We currently deliver throughout Kuwait and selected GCC and international destinations. Available shipping locations will be displayed during checkout.
Estimated delivery times are:
Delivery times may vary depending on customs clearance, courier operations, and local conditions.
Once your order has been shipped, you will receive tracking details by email or SMS (where available).
Free shipping promotions may be available on selected orders or during promotional campaigns. Please refer to our website for current offers.
Yes, eligible products may be returned according to our Return & Refund Policy. For hygiene and safety reasons, opened or used cosmetic, skincare, haircare, fragrance, and personal care products cannot be returned unless they are defective or delivered incorrectly.
Please contact our Customer Support within 48 hours of receiving your order and include your order number along with clear photographs of the damaged product and its packaging.
Approved refunds are generally processed within 7–14 business days, depending on your payment provider.
We make every effort to display product images accurately. However, packaging, labeling, and colors may vary slightly due to manufacturer updates or individual device display settings.
Every person's skin is unique. We recommend reviewing the ingredient list and performing a patch test before using any new skincare or cosmetic product. If you have known allergies or skin conditions, consult a healthcare professional before use.
Discontinue use immediately. If irritation persists, seek advice from a qualified healthcare professional.
Yes. All cosmetic, skincare, haircare, fragrance, and personal care products carry expiry information or a Period After Opening (PAO) symbol, in accordance with manufacturer requirements.
Click the "Forgot Password" link on the login page and follow the instructions sent to your registered email address.
Yes. You can update your saved addresses from your account dashboard before placing a new order.
Enter your promotional or discount code during checkout before completing your payment. Only one promotional code may be accepted per order unless otherwise stated.
A discount code may be invalid because:
Our Customer Support team is available to assist you with product enquiries, order updates, returns, and general questions. You can contact us through the contact form on our website or via the email address and telephone number listed on our Contact Us page.
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