Return & Refund Policy

Products may be returned if:

• The product was delivered damaged.
• The wrong product was delivered.
• The product has a manufacturing defect.
• The product is unopened, unused, and in its original packaging.

Products must be reported within 7 days of delivery.

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Cosmetics
• Hair care products
• Skincare products
• Makeup products
• Fragrances
• Personal care products
• Promotional or clearance items unless defective

If you receive a damaged or incorrect item, please contact our Customer Support within 48 hours of receiving your order and provide:

• Order Number
• Product photographs
• Packaging photographs
• Description of the issue

Once the returned item has been inspected and approved:

• Refunds will be issued to the original payment method.
• Refund processing may take 7–14 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges are available only for defective or damaged products, subject to stock availability.

If the return is due to our mistake or a defective product, LuvanaParis will arrange or reimburse the return shipping cost.

For all other eligible returns, the customer is responsible for return shipping expenses.

For return requests, please contact our Customer Support before sending any products.