Loading...

Shipping & Delivery Policy

LuvanaParis, operated by Marriott United Company, strives to provide fast, reliable, and secure delivery services across Kuwait and the GCC region. Please read our Shipping & Delivery Policy for full details on shipping methods, delivery times, and rates.

1. Shipping Coverage & Locations

We deliver to all residential and commercial addresses within the State of Kuwait.

International shipping is available to select Gulf Cooperation Council (GCC) countries, including UAE, Saudi Arabia, Qatar, Bahrain, and Oman.

2. Delivery Timeframes

Standard delivery times are as follows:

  • Kuwait Local Delivery: 1–2 business days.
  • Express Kuwait Same-Day Delivery: Available for orders placed before 1:00 PM.
  • GCC Regional Delivery: 3–7 business days.

Delivery times may vary slightly during public holidays, sale campaigns, or unforeseen courier disruptions.

3. Shipping Fees & Free Shipping

Shipping charges are calculated at checkout based on destination and order weight:

  • Standard Kuwait Delivery: KWD 2.000 flat rate.
  • Free Kuwait Delivery: Orders exceeding KWD 30.000 qualify for free standard delivery.
  • GCC Regional Shipping: Standard rates apply at checkout.

4. Order Tracking

Once your order has been dispatched, you will receive an SMS and email notification containing your courier tracking number and order link.

You can track your order live via the My Orders section in your account or directly on the courier partner's portal.

5. Customs, Taxes & Duties

For international orders shipped outside Kuwait:

  • Customs clearance regulations and import duties vary by country.
  • Any additional customs duties, taxes, or clearance charges assessed by local authorities are the sole responsibility of the customer.

6. Address Accuracy & Recipient Responsibility

Customers are required to provide complete and accurate delivery details, including building number, street name, block, area, and active mobile number.

LuvanaParis is not responsible for shipping delays or additional re-delivery fees resulting from incorrect address details or unreachable recipients.

7. Damaged or Lost Shipments

All shipments are carefully packed and inspected prior to dispatch.

If your parcel arrives damaged or with missing items, please report it to our customer support within 48 hours of delivery with photo evidence.

8. Shipping Support

If you have questions regarding your delivery or need to update your address before dispatch, please contact:

LuvanaParis Shipping Department

Marriott United Company

Email: support@luvanaparis.com